Amphenol Pcd
  • - Customer Service
  • Beverly, MA, USA
  • Salary
  • Full Time

Amphenol PCD is currently seeking a Customer Account Specialist at our Beverly, MA location.


Brief Summary:
Our Customer Account Specialist provides focused support to customers and internal departments in a fast-paced working environment to maintain customer satisfaction and contribute to company success.


Overview of Duties and Responsibilities
• Responsible for all client communication, conflict resolution, and compliance escalating as needed
• Provide accurate and on time quotes to assigned customer base & track contract renewals for existing customers
• Also responsible for providing quote follow-up and feedback to our marketing team
• Offer basic comprehensive technical support to customer, escalating as needed
• Responsible for order entry and change order / schedule management
• Ensure that all processes and procedures are complete and quality standards are met
• Communicate the client's goals and represent client's interest to the team
• Provide outstanding customer service
• And, as always, other related administrative and customer service duties as required

Required Knowledge, Skills and Abilities
• Proven Account Management skills required to create, maintain and enhance customer relationships
• An understanding of the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Strong interpersonal and customer service skills
• Proficiency with all things Office; with a strong focus on Excel
• Plans and carries out responsibilities with minimal direction
• Incredible focus on accuracy, time and attention to detail
• 0-3 years' experience

Desired Knowledge, Skills and Abilities
• Proactive and willing to learn additional tasks and responsibility
• Must have an exceptional work ethic, excellent administrative, organizational, and time management skills and have a strong ability to work under pressure to meet or exceed deadlines.
• Strong communication skills (both verbal and written) to provide feedback – maybe, even just a little outspoken; but, don't forget to listen!
• High level of initiation and works well in a team environment

Educational Requirements
• Associate degree required, bachelor degree preferred; or, equivalent work experience

About Us:
At Amphenol Pcd (APcd) we engage in the design, manufacture, and marketing of electrical, electronic and interconnect systems, and coaxial and flat-ribbon cables worldwide. We produces various interconnect products and assemblies primarily for both commercial and military aerospace systems, mass transportation applications as well as industrial and factory automation systems. We are a company with aggressive future growth plans. In order to achieve these results major emphasis is placed on continuous improvements and excellence in the workplace. Excellence is measured by performance to established financial, customer service and new product objectives.

Amphenol Pcd offers competitive salary and benefits. The candidate must be able to legally work in the United States; we are unable to provide sponsorship. Position requires candidate to be a U.S. person as defined in ITAR, 22 CFR 120.15 (U.S. Citizenship or Legal Permanet Resident) and defined by 8 U.S.C. 1101(a) (20).

Amphenol Pcd is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, marital status, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.





Amphenol Pcd
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